Please note that if you do not upload your artwork correctly mistakes can happen and it’s your responsibility to ensure the data we receive is correct. We will proof your artwork up to 3 times before we have to charge you an hourly rate for proofing. This is because all artwork sent to us should be print ready and signed off already, however we do understand that mistakes get noticed at the last minute. 3 proofs are more than enough to get the artwork correct.
If the scope of information contained within the artwork guideline is beyond your understanding (not everyone is a designer), we suggest either use the online design function on the website or have a professional graphic designer produce the artwork for you. Should you go ahead not fully understanding the artwork guideline with your own print files, unexpected results can happen and that is your own responsibility.