Delivery Information

20th Dec 2021

We’re currently in the last week before Christmas. We’re aiming to clear all orders prior to Christmas. If you order now, there is still a chance we will dispatch before Christmas, however no promises. We’ll be keeping an eye on the online orders throughout the Christmas break to make sure we keep on-top of the order for when we get back in January. We usually have many orders at the beginning of January, so best to get them in over Christmas to ensure you get the best prices and get first in-line for the new year. Any outstanding proofs should be completed by the end of the day.

Turnaround for paper labels is approximately 2-3 working days from proof approval.

Turnaround for vinyl labels is approximately 2-5 working days from proof approval.

17th November 2021

We have had a few issues with spam attacks on our servers and have had to close our support@ email address. You will now have to use the support ticket system to contact us.

Paypal (our payment processing partner) had some issues late last week where they were not communicating with our site correctly. All of a sudden on Friday evening (12th Nov) we had over 100 orders come out of nowhere as they finally sent the notifications through to our website.  These were orders that we had assumed were awaiting payment.

Due to this unforeseen circumstance we are now working through a larger number of proofs and orders. We have completely freed up our schedules and are working late into the evenings to catch up. We are making sure that any extra time incurred waiting for proofs is sped up on the printing side so not to delay orders.

We currently have all hands on deck, so responses to emails will be later in the day, however as always we will get back to all enquiries that have a ticket number associated.

Apologies for any inconvenience, we hope to have caught up comp;letely by the end of this week.

Turnaround for paper labels is approximately 2-3 working days from proof approval.

Turnaround for vinyl labels is approximately 2-5 working days from proof approval.

23rd Sept 2021

Were now working back at pre-pandemic speeds Mon-Fri as we now have more staff in production. We have chosen to keep the telephones off for the time being as we all settle back into the faster setting. Our support ticket system is still operational, you’ll usually get a fast same day response to any enquiry on Monday, Wednesday, Thursday & Friday between 9am – 3:30pm.

Turnaround for paper labels is approximately 2-3 working days from proof approval.

Turnaround for vinyl labels is approximately 2-5 working days from proof approval.

If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

30th April 2021

We’re getting on-top of the workload with just a few orders that are running a bit behind schedule, however we’ll be catching up over the weekend to get these turnarounds back to normality. From Monday we expect the following;

Turnaround for paper labels is approximately 2-3 working days from proof approval.

Turnaround for vinyl labels is approximately 4-5 working days from proof approval.

Please note that the phone-lines are switched off at the moment as we get through the orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

30th March 2021

We’re very busy at the moment with many companies bringing back staff, causing sparidic amounts of orders. This is leading to some uncertainty on turnaround as we’re dealing with days that are very different to each other in terms of orders.

Turnaround for paper labels is approximately 2-3 working days from proof approval.

Turnaround for vinyl labels is approximately 5-8 working days from proof approval.

Please note that the phone-lines are switched off at the moment as we get through the orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

24th January 2021

Single line product orders are generally going out within 5-6 working days. Some larger orders or orders with multiple materials or multiple product lines are taking slightly longer.

Turnaround for paper labels is approximately 1-2 working days from proof approval. We have amended our workflow in-house and for the time being we don’t expect this to become any longer.

Turnaround for vinyl labels is approximately 4-7 working days from proof approval.

Please note that the phone-lines are switched off at the moment as we get through the orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

14th January 2021

We’re starting to break the back of the workload and we’re now within a decent turnaround time. Orders are generally going out within 5-6 working days. Some larger orders or orders with multiple materials are taking slightly longer.

Turnaround for paper labels is approximately 1-2 working days from proof approval. We have amended our workflow in-house and for the time being we don’t expect this to become any longer.

Turnaround for vinyl labels is approximately 2-6 working days from proof approval.

Please note that the phone-lines are switched off at the moment as we get through the orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

4th January 2021

We’re now back and we’re currently working through the workload that came in over the Christmas period. We managed to dispatch all the orders that were ‘approved’ before close of business on the 14th December, prior to our annual break (24th Dec to Jan 3rd) as we promised.

We’re currently working on all the order that came in from the 15th December until the 4th January to get these dispatched asap.

Our current lead-times are between 3-10 working days from approval of the proof, however we are not guaranteeing any delivery date due to the constantly changing Covid situation.

Please note that the phone -lines are switched off at the moment as we get through the backlog of orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. We have 100+ enquiries to get back to currently, so please allow a couple of days for a response. You’ll be given a ticket number and will be updated via email as soon as we reply.