Delivery Information

30th April 2021

We’re very busy at the moment with many companies bringing back staff, causing sparidic amounts of orders. This is leading to some uncertainty on turnaround as we’re dealing with days that are very different to each other in terms of orders.

Turnaround for paper labels is approximately 2-3 working days from proof approval.

Turnaround for vinyl labels is approximately 5-8 working days from proof approval.

Please note that the phone-lines are switched off at the moment as we get through the orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

24th January 2021

Single line product orders are generally going out within 5-6 working days. Some larger orders or orders with multiple materials or multiple product lines are taking slightly longer.

Turnaround for paper labels is approximately 1-2 working days from proof approval. We have amended our workflow in-house and for the time being we don’t expect this to become any longer.

Turnaround for vinyl labels is approximately 4-7 working days from proof approval.

Please note that the phone-lines are switched off at the moment as we get through the orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

14th January 2021

We’re starting to break the back of the workload and we’re now within a decent turnaround time. Orders are generally going out within 5-6 working days. Some larger orders or orders with multiple materials are taking slightly longer.

Turnaround for paper labels is approximately 1-2 working days from proof approval. We have amended our workflow in-house and for the time being we don’t expect this to become any longer.

Turnaround for vinyl labels is approximately 2-6 working days from proof approval.

Please note that the phone-lines are switched off at the moment as we get through the orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. You’ll be given a ticket number and will be updated via email as soon as we reply. Vicky is working on the support tickets from home whilst looking after the kids so please give her your patience. We endeavour to respond to all tickets on the same day up-until 3pm.

4th January 2021

We’re now back and we’re currently working through the workload that came in over the Christmas period. We managed to dispatch all the orders that were ‘approved’ before close of business on the 14th December, prior to our annual break (24th Dec to Jan 3rd) as we promised.

We’re currently working on all the order that came in from the 15th December until the 4th January to get these dispatched asap.

Our current lead-times are between 3-10 working days from approval of the proof, however we are not guaranteeing any delivery date due to the constantly changing Covid situation.

Please note that the phone -lines are switched off at the moment as we get through the backlog of orders as quickly as possible. If you have an enquiry, please email us at support@stickythings.co.uk along with your order number. We have 100+ enquiries to get back to currently, so please allow a couple of days for a response. You’ll be given a ticket number and will be updated via email as soon as we reply.