Support
Fast, order-linked help from the people who print your labels
Our support runs through your account. Every message is tied to a real order, so whoever picks it up can see your design, your proof, your material and where the job is in production before they reply. That is why we answer quickly and get it right first time. We no longer run public phone lines or email: the volume of spam and sales calls was getting in the way of producing orders, and account messaging turned out to be faster for everyone who has actually bought from us.
Get help with an order
- 1Sign in
Use the account you ordered with. My Account is in the top right of every page. - 2Open the order
Go to Orders and click the order you need help with. - 3Send your message
Use the message window on the order page. Attach files if you have been asked for replacement artwork. Replies appear in the same place, and you are emailed when we answer.
Answer it yourself in seconds
Most messages we receive are about things the site already shows live. Check these first and you will usually have your answer straight away.
Where is my order?
Every item has its own progress bar, updated by the production team as it moves through the print room.
How long will it take?
Our live print room workload and the likely turnaround if you order today, plus DPD delivery times.
Something is wrong with my labels
Start a return: choose the order and items, tell us what happened and add photos. Faults are reprinted or refunded.
Artwork, bleed, colour, white ink
How to set up files, why colours shift, and how the finishes work.
How do I order or reorder?
A step-by-step guide to the product page, from options to proof to basket.
Everything else
Fifty answers on ordering, materials, production, delivery, returns and your account.
Not ordered yet?
Prices, material specifications and a proof of your own design are all instant on the product page, so most pre-order questions answer themselves there. If it is a question of whether a material will suit your product, a small test order tells you far more than we can. We know this feels restrictive while you are still browsing, but years of experience have shown it gives much faster fixes and better results for the customers who buy from us.
Still can't get in touch?
Every order is placed against a customer account. If you can't log in because you've forgotten your password, reset it here - that gets you straight back into your account and your order messages.
If you still can't access your account, send us a message below. Enter your order number and the email address you used to order (both are on your order confirmation email) and we'll match it to your order and reply by email.